Return policy

At Beyondpolishpro, we strive to provide high-quality accessories and exceptional customer service. If you are not completely satisfied with your purchase, we offer a return policy that complies with consumer protection laws

1. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The return request must be made within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Items marked as final sale, personalized, or custom-made cannot be returned.
  • For hygiene reasons, earrings and other pierced jewelry are non-returnable.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and reason for return.
  2. Receive Instructions: Our team will provide return authorization and shipping details.
  3. Ship the Item: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Inspection & Refund: Once received, returns are inspected within 5-7 business days, and eligible refunds will be processed back to the original payment method.

3. Refund Policy

  • Approved refunds will be credited to the original payment method within 5-10 business days after the return is processed.
  • Shipping fees are non-refundable, except in cases of incorrect or defective items.
  • If a returned item does not meet our return criteria, it may be shipped back at the customer’s expense.

4. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact [email protected] within 7 days of delivery. We will cover the return shipping cost and provide a replacement or full refund.

6. Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Custom-made or personalized accessories
  • Worn or damaged items

7. Late or Missing Refunds

If you haven’t received a refund yet, please:

  1. Check your bank account and payment method.
  2. Contact your credit card provider, as processing time may vary.
  3. If the issue persists, email us at [email protected] for assistance.

8. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Any modifications will be posted on this page, so please check back regularly.

9. Contact Us

For any return inquiries, please reach out to:

 Email: [email protected]
 Phone Number: +1 (864) 780-7394
 Business Address: 2323 Wilmot Ave, Columbia, SC 29205, United States

By making a purchase from Beyondpolishpro, you agree to the terms outlined in this Return Policy.